Meet the new Bastian AI: now you can just ask

You already have all the information about your investments. But finding the answer to a simple question can take more time than it should.

How has my portfolio performed this year? Where are my investments allocated? How much have I paid in fees?

The answers are there, across charts, statements and different sections of the app. But getting to the information you need can mean several taps, a bit of mental maths and more effort than you expected. Sometimes, it means not asking the question at all.

What if you could just ask? Bastian, Moneyfarm’s AI assistant, is now ready to talk. Built into the Moneyfarm app and web platform, Bastian gives you a more direct way to explore your investments. 

We’re introducing the new Bastian gradually through a beta rollout, so it may not be available to every client just yet. This phased approach will help us gather feedback and continue to improve the experience.

Instead of navigating through different sections, you can ask a question in your own words and get an answer in the same conversation.

Want to understand how your portfolio has changed over time? Check how your investments are spread across regions or asset classes? Make sense of a transaction on your statement? Just ask Bastian.

It finds the relevant information in your account, explains it in plain language and presents the numbers in a way that’s easy to check. You can ask follow-up questions, explore the details and build a clearer picture of your investments, all without leaving the conversation.

Bastian helps you find the information you need, whether you’re reviewing your portfolio, exploring an investment or thinking about your pension. Less time searching. More time understanding.

Your investments, explained in one conversation

Bastian uses the same account information you can already access in the Moneyfarm app. The difference is how you get to it: you ask a question, and Bastian helps you find the answer.

Here’s what you can explore.

• Your portfolio’s value and performance. Understand how your investments have performed over time, with charts showing portfolio value and net contributions.
• Your portfolio composition. See how your investments are distributed across asset classes, regions and sectors.
• Your transactions and fees. Make sense of transactions and understand the fees associated with your investments.
• Your investment and risk profile. Find information about your profile and the approach that underpins your portfolio.
• Your conversations. Review your conversation history and return to information you’ve explored before.
• Your next steps with Moneyfarm. Find out how to reach Moneyfarm’s team and check details of upcoming appointments with our experts.

Exploring an investment before you buy 

If you are using our Do-it-yourself (DIY) platform, you can ask Bastian to search for stocks and ETFs, check their costs and price history, and compare them with similar instruments. 

You can also update your watchlist and, if you’ve decided to invest, ask Bastian to prepare an order for you. The order will only go ahead once you’ve confirmed it.

Understanding your pension 

Bastian can also help you find information about your pension investments and understand the details behind them. Whether you’re checking your portfolio or revisiting a long-term investment you don’t look at every day, you can get a clearer picture by asking a question in your own words.

You don’t need to know which screen to open or which report to look for. Start with the question that’s on your mind, and follow the conversation wherever you need to go.

Clear answers, your decision

Understanding your investments is an important part of making informed decisions. But understanding information and deciding what to do with it are two different things.

Bastian helps with the first. It can search for information, explain what the numbers show, analyse your portfolio data, assess instruments more efficiently and help you explore your options. It can also prepare an order if you choose to take that step. But Bastian doesn’t make investment decisions for you.

It doesn’t provide financial advice, recommend what to buy or sell, or predict what markets will do. It won’t steer you towards a particular investment or move money on your behalf.

If you choose to prepare an order, you’ll always need to confirm it yourself before it can proceed. You stay in control at every step.

And if you want a recommendation tailored to your circumstances and financial goals, Moneyfarm experts are the right people to speak to.

Bastian’s role is to make information easier to find and understand, so you can approach your decisions with greater clarity. The final say is always yours.

A more personal way to understand your investments

Until now, Bastian has provided clients with an automated portfolio report every three months. Now, you can ask questions about your investments whenever you want to understand something, check a detail or explore your portfolio further.

Whether you’re checking an ETF’s costs, comparing stocks or looking into an instrument you’ve added to your watchlist, you can explore the details that matter to you.

There’s no need to wait for your next report or work your way through a series of menus. And if Bastian doesn’t have the information to answer a question, it will tell you rather than make something up.

The aim isn’t to give you more information. It’s to make the information you already have more useful, in a way that feels natural and personal.

And for clients who have a Moneyfarm pension plan, that means making long-term investments easier to revisit and understand, even when retirement feels a long way off. A simple question can be the starting point for a clearer view of your future.

Because being in control of your investments starts with understanding them.

Your data stays protected

Bastian can only access your own account. It sees the same information you already see when you log in, and nothing about anyone else.

Your personal details are never sent to the AI model. They’re masked first, so the model works with what it needs to answer your question, not with who you are.

And Bastian never acts on your account without your explicit confirmation. Your investments, your data, your call.

Bastian, just ask

At Moneyfarm, innovation has always been guided by a clear purpose: to make finance simple and accessible. Now we’re taking the next step in that journey with the evolution of Bastian.

Have a question about your portfolio? Want to understand a transaction or see how your investments are distributed? Looking for a stock or ETF, comparing instruments before investing, or checking the details of your pension? If Bastian is available to you, open it in the Moneyfarm app or on the web platform and ask in your own words.

Your investments. Your questions. Clearer answers.

Bastian, just ask.

The information provided by Bastian is automatically generated by an AI system and is purely informative. It does not constitute personalised financial advice or investment recommendations. Like any AI system, Bastian may have limitations or inaccuracies: for important decisions, we recommend that you consult a Moneyfarm advisor.